Returns and Refund Policy
This policy explains the conditions for returns and refunds on purchases made through the Vittoria website.
1. Right of Withdrawal
In accordance with European consumer protection regulations, customers have the right to withdraw from their purchase within fourteen (14) days from the date of receipt of the product, without the need to provide any justification.
2. Conditions for Returns
To be eligible for a return, products must meet all of the following conditions:
• The product must be unused
• The product must be in its original packaging
• The product must be in perfect condition
Vittoria reserves the right to refuse any return that does not comply with these conditions.
3. Refunds
Once the returned product has been received and inspected, Vittoria will process the refund using the same payment method originally used for the purchase.
Refund processing times may vary depending on the payment provider and financial institution.
4. Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrectly supplied.
5. International Orders
For international orders, including shipments to Japan, the following conditions apply:
• Customs duties and import taxes are non-refundable
• Return shipping costs are the responsibility of the customer
6. Contact
For return requests or any questions related to returns and refunds, please contact us at: